Privacy Policy

Your Privacy Matters

At Detox & Recovery Guide, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including the purchase and download of our digital guide.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our website or services. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

Personal Information You Provide Directly

When you interact with our website or purchase our guide, we may collect:

• Purchase Information: Name, email address, payment method, billing address, and transaction history
• Contact Information: Email address if you contact us with inquiries or feedback
• Account Information: Credentials and preferences if you create an account to access your purchased content
• Communication Data: Messages, inquiries, testimonials, or other correspondence you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Log Data: IP address, browser type, operating system, pages visited, time and date stamps
• Device Information: Device type, unique identifiers, and mobile network information
• Usage Analytics: How you interact with our site (pages viewed, clicks, time spent, scrolling behavior)
• Cookies & Tracking: Information stored through cookies, pixels, and similar technologies

Cookies & Similar Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Understand how you use our website
• Personalize your experience
• Measure the effectiveness of our marketing
• Prevent fraud and enhance security

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

2. How We Use Your Information

We use the information we collect for various purposes:

• Processing Transactions: To process your purchase, deliver your guide, and manage refunds or disputes
• Communications: To send you purchase confirmations, updates, support responses, and customer service messages
• Service Improvement: To analyze how you use our site and improve functionality, content, and user experience
• Marketing & Outreach: To send promotional materials, newsletters, and updates (only with your consent)
• Security & Legal Compliance: To detect fraud, enforce agreements, and comply with legal obligations
• Personalization: To tailor content, recommendations, and features to your preferences
• Aggregate Analytics: To generate anonymous, aggregated insights about user behavior and trends

3. How We Share Your Information

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment Processors: To securely process payments and manage transactions
• Email Service Providers: To send transactional and marketing communications
• Hosting & Analytics Providers: To maintain our website and analyze usage data
• Fulfillment Services: If applicable, to deliver any physical products or materials

Legal Obligations & Safety

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Protect our legal rights and intellectual property
• Prevent or investigate fraud, security breaches, or safety issues
• Protect the rights, privacy, safety, or property of our users

Business Transfers

If we merge, acquire, restructure, or transfer assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

No Sale of Personal Information

We do not sell, rent, lease, or share your personal information to third parties for their direct marketing purposes. We do not sell your data in ways that would be considered a "sale" under privacy regulations like CCPA.

4. Security of Your Information

We take the security of your personal information seriously. We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

Our website uses encrypted connections (SSL/TLS) to protect sensitive data during transmission, particularly for payment processing. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially reasonable security measures, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any login credentials. If you believe your account has been compromised, please contact us immediately.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

Specifically:

• Purchase Records: Retained for at least 7 years for tax and legal compliance
• Marketing Communications: Retained until you unsubscribe
• Usage Analytics: Retained for 12-24 months unless aggregated and anonymized
• Account Information: Retained as long as your account is active, then for a reasonable period afterward

Upon request, we will delete your personal information unless we are required to retain it for legal or legitimate business purposes.

6. Your Rights & Choices

Access & Correction

You have the right to request access to the personal information we hold about you and to correct or update inaccurate information.

Deletion (Right to Be Forgotten)

You may request the deletion of your personal information, subject to legal and legitimate business exceptions.

Opt-Out of Marketing

You can opt out of receiving promotional emails and marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Emailing us with your request
• Updating your preferences through your account settings

Restrict Processing

You may request that we limit how we use or process your personal information in certain circumstances.

Data Portability

You have the right to request your personal information in a structured, commonly used, and machine-readable format to transmit to another entity.

To exercise any of these rights, please contact us at the email address listed below. We will respond to your request within 30 days (or as required by applicable law).

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will immediately delete such information and terminate the child's account.

If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links & External Websites

Our website may contain links to third-party websites, including research databases, product retailers, and reference materials. We are not responsible for the privacy practices of these external sites. This Privacy Policy applies only to information collected through our website.

When you click on external links, we encourage you to review the privacy policies of those websites before providing any personal information.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws than your country of origin. By using our website and providing your information, you consent to such transfers, but understand that such transfers will be conducted in compliance with applicable data protection laws.

10. California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request what personal information we collect about you
• Right to Delete: Request deletion of personal information we've collected
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To submit a request, please contact us with your request and sufficient information to verify your identity. We will respond within 45 days. You may also designate an authorized agent to submit a request on your behalf.

11. European Union Privacy Rights (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of your personal information
• Right of Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion (subject to legal exceptions)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for marketing or profiling
• Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing: We process your information based on: (a) your consent; (b) contractual necessity (to fulfill your purchase); (c) legal compliance; and (d) legitimate business interests.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Your privacy is important to us. We remain committed to protecting your personal information and maintaining your trust.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy with a new "Last Updated" date on our website.

Your continued use of our website following the posting of revised Privacy Policy means you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.